Questions & Answers
Which products are available for custom design?
All of our products can be custom designed, including scarves and snoods. Just share your concept or requirements — our team will handle the design process for you.
How many colours can I have on my scarf?
Number of colours vary depending on the scarf type, please refer to the section of the scarf you request for details.
Can I have 2 different designs on each side of the scarf?
Yes, It can definitely be done and no fee occurs for this application of 2 designs on each side.
How many colours can I have on my beanie?
Depending on the model, it is possible to produce up to 4 colours in some models.
How do I order?
You can place all your orders through our website or contact us directly via email.
Do I need an account to make an order?
You can shop from us without an account. We strongly recommend opening an account and take advantage of our promotions we apply in certain periods of the year as an account member.
Is advance payment required?
For first-time orders, we require payment in advance. For future orders, credit terms may be available upon completion of a short credit application.
What payment methods do you accept?
You can make your payment via bank transfer or through mail order.
Do your prices include VAT?
The shipping fees are included in the prices of all our products, tax and duty fees may occur in your country depending on the buyer.
Can I change or cancel my order once it has been placed?
It is possible to change or cancel all orders that we have not started producing yet.
What is the minimum order quantity on custom scarves?
You can order all our products starting from only 25 pieces.
What are your setup charges?
Our products design services and setups is free of charge.
Do you offer international shipping?
Yes, we deliver worldwide. No matter where you're based, we can ship your order to you.
How long does it take to receive an order?
You'll receive a digital preview of your product within three to five business days. Once approved, production takes up to two weeks.
How much does it cost to ship?
The order varies depending on quantity and products, please contact us.
How can I track my order?
We will share the tracking number with you on the day your order is shipped. You are able to track all the steps.
How much does each scarf weigh on average?
It varies depending on the type of scarf and the number of colours used in the scarf.
What are the dimensions of the different types of scarves?
You can find all the descriptions for our scarves in our product section. We can also produce in any dimension you like besides our standard sizes.
What are the differences in the beanies you sell?
All beanies are made of the highest quality and are 100% Acrylics, kindly view the beanie section for the variants of beanies we produce.
What difference are there with ankle and crew socks?
You can view the socks section for all the details.
Is there a gift wrap option?
No, all products are delivered with standard packaging.
Do you have kids sizes?
Yes, we can produce in any dimension you like.
Can I obtain a free sample?
A fee of $45 will occur for samples, if its requested in an email environment, we will deduct the sample fee from your order payment.
Do you have a refund policy?
We only produce approved products and we do not accept returns as it is a special production.
Do you have a confidentiality agreement and what does it do?
Yes, customer satisfaction is our first principle. In order to protect the privacy of our customers' personal information, the system and internet infrastructure of our site are kept at the most reliable level and necessary precautions have been taken. Do not hesitate to consult on matters that require additional information. Your personal information (name, e-mail address, delivery address, etc.) is never given to other people and organisations and this information is necessary to deliver your products to us faster.
Your credit card information, which is necessary for comfortable and safe shopping, does not reach us and does not enter our system. Payments are made between your bank and our bank. Only you can access and change your personal information, it is absolutely impossible for us or third parties to access or change this information. The personal information of the members is only used in one-to-one communication between our site and you members. You can resign from membership at any time, and after leaving the membership, all your information will be deleted and will not be used in any way.
What is MSVATKI Fundraising?
Our special custom productions are very ideal for this business. For example, if you need money for your high school football team or your association, here comes the chance to be one step ahead of other teams. A chance to design a special scarf for your team and create a union and highlight your name.